• Challenge

    • Challenge

    A leading bank in the Guam islands had multiple systems with segregated databases and were unable to pivot to a unified data source to get a full understanding of their customer behavior.

  • Hyniva’s Solution

    • Hyniva’s Solution

    Combine each system’s data sources to create a single data warehouse with a fully automated ETL process to create a Customer 360 data profile. 

    • The team designed and implemented a real-time data warehouse from multiple data sources such as mainframe and flat files. Create analytical reports, fully automated ETL workflows. 
    • Trigger mechanism with Lambda, Glue, Python PiSpark jobs.
    • Multiple systems are currently employed – FIS, Credit Cards, Sales. Customer 360 degree view of the customer, when account opened, when closed, how many accounts, how many transactions etc

    Hyniva started off by running a full assessment of all the systems and their associated data streams to construct a long-term data driven solution. Once the analysis was complete, the team decided to leverage AWS’s serverless data integration services that enables smooth discovery, preparation and consolidation of data. 

    To ensure that the ETL process was fully automated, AWS Lambda was used to initiate Glue and PiSpark jobs to connect to the individual data sources, process the raw data and transform the data into the targeted warehouse. Hyniva was able to help the bank to seamlessly transition to an automated data warehouse that has been designed to be ready for the digital future.

  • Benefits Realized

    • Benefits Realized

    • Customer 360 was a major breakthrough for the bank, providing valuable insights in a customer’s journey from start to finish. 
    • An overall increase in customer satisfaction with the help of powerful new opportunities identified through the analytical data report
    • The fully automated data warehouse eliminated the overhead of legacy systems, saving up to 45% in operational costs
    • Accelerated the digital transformation of the organization across the board, creating the much needed impact to steer towards a streamlined and smoother customer experience

  • The Road Ahead

    • The Road Ahead

    Data has been proven to be a game changer for any type of business or organization. Hyniva was able to provide a streamlined data warehouse with automated analytical report generation that enabled the bank to view their customer’s journey with a 360 degree view. 

    The journey is far from over and every day a new opportunity is discovered through the lens of data insights.