{"id":7887,"date":"2023-11-27T13:07:32","date_gmt":"2023-11-27T13:07:32","guid":{"rendered":"https:\/\/demoprojects.itsabacus.net\/hyniva\/?page_id=7887"},"modified":"2023-11-27T13:23:46","modified_gmt":"2023-11-27T13:23:46","slug":"modernizing-a-legacy-platform","status":"publish","type":"page","link":"https:\/\/demoprojects.itsabacus.net\/hyniva\/modernizing-a-legacy-platform\/","title":{"rendered":"Modernizing a Legacy Platform"},"content":{"rendered":"<section class=\"wpb-content-wrapper\"><p>[vc_row][vc_column]<div class=\"feature-sections-wrapper kd-fsp-69ee31695ddcd \">\r\n            <section class=\"feature-sections-tabs  \">\r\n              <nav class=\"kd-feature-tabs\">\r\n                <ul class=\"nav nav-tabs sticky-tabs container\">\r\n                <\/ul>\r\n              <\/nav>\r\n            <\/section>\r\n            <section id=\"kd-fss-69ee31695de97\" class=\"featured-left \"><li class=\"nav-label\"><a class=\"feature-tabs-scroll\" href=\"#kd-fss-69ee31695de97\">Challenge<\/a><\/li><div class=\"container\">\r\n                <div class=\"side-content-wrapper \" ><h2 class=\"side-content-title\" >Challenge<\/h2><div class=\"side-content-text\" ><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Scalability Issues with Legacy CRM:<\/b><span style=\"font-weight: 400;\"> Tresl&#8217;s legacy CRM platform struggled to keep pace with the rapid growth of the organization, creating bottlenecks in efficiency.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Time-Sensitive Platform Migration:<\/b><span style=\"font-weight: 400;\"> The urgency stemmed from the need to migrate to a new CRM platform within a six-month timeframe, necessitating a seamless transition.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Rigid User Interface and Lack of Self-Service Features:<\/b><span style=\"font-weight: 400;\"> The existing CRM had a user interface that hindered user experience, lacking self-service features that are essential in today&#8217;s tech-savvy market.<\/span><\/li>\n<\/ul>\n<p><b>Incompatibility with 3rd Party APIs:<\/b><span style=\"font-weight: 400;\"> Tresl&#8217;s CRM platform couldn&#8217;t interface smoothly with new 3rd Party APIs, limiting the company&#8217;s ability to integrate with evolving technologies.<\/span><\/p>\n<\/div><\/div><div class=\"side-featured-wrapper fss-circle\" >\r\n      <div class=\"featured-image\"><img decoding=\"async\" src=\"https:\/\/demoprojects.itsabacus.net\/hyniva\/wp-content\/plugins\/js_composer\/assets\/vc\/no_image.png\" class=\"vc_img-placeholder\" \/><\/div>\r\n    <\/div><\/div>\r\n            <\/section><section id=\"kd-fss-69ee31695e090\" class=\"featured-right \"><li class=\"nav-label\"><a class=\"feature-tabs-scroll\" href=\"#kd-fss-69ee31695e090\">Hyniva\u2019s Solution<\/a><\/li><div class=\"container\">\r\n                <div class=\"side-content-wrapper \" ><h2 class=\"side-content-title\" >Hyniva's Solution<\/h2><div class=\"side-content-text\" ><p><span style=\"font-weight: 400;\">Understanding the critical nature of Tresl&#8217;s challenges, Hyniva conducted a comprehensive review of the existing platform to understand the business. Given the nature of the business transition and the legacy technology upon which the platform was built, it posed a challenge for traditional upgrades. Additionally, the impending expiration of Tresl&#8217;s CRM contract necessitated a swift and comprehensive transition to a new in-house platform. .<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Leveraging its expertise and commitment to innovation, Hyniva undertook the monumental task of a complete overhaul of Tresl&#8217;s CRM platform. The project&#8217;s complexity was heightened by the need to deliver a fully functional solution within the stringent time frame of six months. Hyniva&#8217;s Digital Factory, characterized by its agility and simultaneous development efforts, played a pivotal role in meeting the project&#8217;s ambitious timeline. The team ensured that every aspect of the solution aligned seamlessly with Tresl&#8217;s business goals.Recognizing the importance of a user-friendly interface, Hyniva employed the lightweight yet powerful AngularJS framework to create a streamlined and intuitive UI. This transformation empowered Customer Service Representatives (CSRs) to efficiently track leads, follow up with customers, and process loan applications with ease.<\/span><\/p>\n<\/div><\/div><div class=\"side-featured-wrapper fss-circle\" >\r\n      <div class=\"featured-image\"><img decoding=\"async\" src=\"https:\/\/demoprojects.itsabacus.net\/hyniva\/wp-content\/plugins\/js_composer\/assets\/vc\/no_image.png\" class=\"vc_img-placeholder\" \/><\/div>\r\n    <\/div><\/div>\r\n            <\/section><section id=\"kd-fss-69ee31695e100\" class=\"featured-left \"><li class=\"nav-label\"><a class=\"feature-tabs-scroll\" href=\"#kd-fss-69ee31695e100\">Benefits Realized<\/a><\/li><div class=\"container\">\r\n                <div class=\"side-content-wrapper \" ><h2 class=\"side-content-title\" >Benefits Realized<\/h2><div class=\"side-content-text\" ><p><span style=\"font-weight: 400;\">\u00a0Hyniva&#8217;s transformative efforts yielded remarkable results for Tresl. Customer satisfaction and CSR response times improved by an impressive 75%, reflecting the enhanced efficiency and user experience of the new CRM platform. Notably, the closing rate for auto loans saw a substantial increase of 15%, underscoring the positive impact of the modernized system on Tresl&#8217;s core business operations.<\/span><\/p>\n<\/div><\/div><div class=\"side-featured-wrapper fss-circle\" >\r\n      <div class=\"featured-image\"><img decoding=\"async\" src=\"https:\/\/demoprojects.itsabacus.net\/hyniva\/wp-content\/plugins\/js_composer\/assets\/vc\/no_image.png\" class=\"vc_img-placeholder\" \/><\/div>\r\n    <\/div><\/div>\r\n            <\/section>\r\n            <\/div><style type=\"text\/css\">.feature-sections-wrapper.kd-fsp-69ee31695ddcd .feature-sections-tabs { background-color: #ededed; }.feature-sections-wrapper.kd-fsp-69ee31695ddcd .feature-sections-tabs .nav-tabs li.active a,\r\n                .feature-sections-wrapper.kd-fsp-69ee31695ddcd .feature-sections-tabs .nav-tabs a:hover,\r\n                .feature-sections-wrapper.kd-fsp-69ee31695ddcd .feature-sections-tabs .nav-tabs li.active a .fa,\r\n                .feature-sections-wrapper.kd-fsp-69ee31695ddcd .feature-sections-tabs .nav-tabs a:hover .fa { color: #ed3137; }.feature-sections-wrapper.kd-fsp-69ee31695ddcd .feature-sections-tabs .nav-tabs li.active a { border-color: #ed3137; }<\/style>[\/vc_column][\/vc_row]<\/p>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][\/vc_column][\/vc_row]<\/p>\n","protected":false},"author":1,"featured_media":7377,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7887","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/demoprojects.itsabacus.net\/hyniva\/wp-json\/wp\/v2\/pages\/7887","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/demoprojects.itsabacus.net\/hyniva\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/demoprojects.itsabacus.net\/hyniva\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/demoprojects.itsabacus.net\/hyniva\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/demoprojects.itsabacus.net\/hyniva\/wp-json\/wp\/v2\/comments?post=7887"}],"version-history":[{"count":4,"href":"https:\/\/demoprojects.itsabacus.net\/hyniva\/wp-json\/wp\/v2\/pages\/7887\/revisions"}],"predecessor-version":[{"id":7901,"href":"https:\/\/demoprojects.itsabacus.net\/hyniva\/wp-json\/wp\/v2\/pages\/7887\/revisions\/7901"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/demoprojects.itsabacus.net\/hyniva\/wp-json\/wp\/v2\/media\/7377"}],"wp:attachment":[{"href":"https:\/\/demoprojects.itsabacus.net\/hyniva\/wp-json\/wp\/v2\/media?parent=7887"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}